Working with IBM Services on Intelligent Virtual Assistants 🤝
IBM Services worked with VAIOT to develop the IVA, integrating IBM Watson Assistant to conduct the conversation with the customer and collect the required information to create the contract. For increased security and efficiency, the IVA utilizes blockchain technology as part of the underlying structure in authorization, readiness to sign and store operations. It allows not only for immutability of transactions (data and value exchange) but also for immutability of the AI algorithms.
The IVA can be accessed via a simple mobile application and harnesses Natural User Interface (NUI) technology to conduct voice conversations. As result the IVA will collect all of the information from the customer that is needed to prepare a highly personalized insurance offering in the form of an Intelligent Contract.
With VAIOT’s IVA, running on IBM Cloud, the end user will be able to buy car insurance, receiving support throughout the entire process of purchasing decisions, issuing, and delivering the insurance policy. When using the IVA to purchase an insurance policy, the user can easily answer specific questions on required data such as expected yearly mileage and storage, registration number, and the type of coverage the user would like to receive within the car insurance policy.
VAIOT’s IVA was created in response to the growing digital demands of the insurance sector including self-service and automation. AI-powered smart assistants have taken the market by storm in recent years. Customers, especially during the pandemic, increasingly expect to receive services and conduct transactions instantly and digitally, and automation allows for cost reductions and greater efficiency, freeing humans from the yolk of mundane tasks.
“Utilizing AI’s full potential is essential for VAIOT’s solutions, and IBM is providing us with that” says Christoph Surgowt, CEO of VAIOT. “The opportunities that come with AI on cloud and blockchain technologies allow companies from the insurance and InsurTech sectors to digitize and improve their current processes, and we are confident our solutions will jumpstart this transformation.”
“Advancements in AI, automation and hybrid cloud are helping enterprises around the world achieve new levels of efficiency and customer satisfaction,” says, Paweł Raczyński, Global Technology Services Leader, IBM Poland and Baltics. “IBM is working with VAIOT to bring together IBM Services’ industry expertise with IBM Watson’s cutting-edge natural language processing capabilities to deliver new solutions that provide a seamless customer experience.”
Beta version of the software is already available for testing and the access can be requested through 👉 www.vaiot.ai
The VAIOT Website, Platforms, Solutions, and Services, and in particular VAI Tokens, are not offered for use and purchase to natural and legal persons having their permanent residence or their seat of incorporation in any of the restricted areas as listed in VAIOT’s Whitepaper, in particular: USA, Germany, Puerto Rico, US Virgin Islands, Canada, China, Singapore, Afghanistan, Central African Republic, Cuba, Democratic Republic of the Congo, Eritrea, Iran, Iraq, Libya, North and South Korea, Somalia, South Sudan, Sudan, Yemen, Zambia (Restricted Areas).
