VAIOT and Voice Commerce

Over the years, voice commerce has become more and more popular among consumers and businesses. These days, everybody knows at least one voice commerce service, and according to joint research of Microsoft and Bing, 72% of consumers are using voice search through personal digital assistants, and 25% of consumers make purchases using a digital assistant. And while twenty-five percent might not seem as much, it clearly illustrates the change in the global community towards the adoption of voice commerce.

As an increasing number of voice commerce use cases pop up around the world, voice commerce is gaining ground as the next frontier of e-commerce. Thus, e-commerce sellers need to be aware of how to leverage this technology. That’s where VAIOT’s easy adaptable AI-based Intelligent Voice Assistant comes in. VAIOT is opening the pathway to easy adoption and an enhanced user experience for web platforms and other (online) retailers who are interested in entering the next generation of e-commerce.

In this article, we will be expanding on what voice commerce is, what the current use cases are and how VAIOT is implementing voice commerce for its clients.

What is Voice Commerce?

Through the course of 2020, COVID-19 accelerated e-commerce growth more than any year we have seen in the market. Global digital commerce trends suggest that sales have seen a doubling in numbers in 2020, as compared to consistent growth of 10 to 20% in the previous years. Nobody could have predicted the high pace of online shopping adoption before the pandemic hit. What is interesting, however, is that experts predict that the shift towards e-commerce is only getting started.

By 2040, it is predicted that 95% of all shopping will happen online. This means retailers must adapt to the new digital landscape and establish an infrastructure for e-commerce selling. This will prove to be necessary to stand out from the crowd and keep ahead of the competition. Making online shopping more convenient for consumers will play a vital role in this. Voice-enabled searches are becoming immensely popular and are being widely adopted, and now, with Artificial Intelligence, the experience can be taken to an even higher level for both retailers and consumers.

Convenience is not the only benefit of Voice Commerce, other advantages include:

  • Companies save time and money through the automation of customer service.
  • Voice commerce shortens the sale cycle and brings the point of sales closer to its users.
  • Voice assistants can analyze and recognize buyer’s shopping patterns and anticipate them.
  • Finally, voice commerce presents a chance to leverage customer data to provide more personalized services, increasing customer satisfaction.

Current Use Cases of Voice Commerce

Paragon Honda

They can also contact the dealership, book an appointment, and schedule a service. The app guides consumers through a series of voice-assisted prompts, resulting in scheduling a service appointment without having to speak with a person. Paragon’s Google Assistant integration also allows customers access to Paragon Direct, a free service to pick up, service, and return customers vehicles to their home within 24 hours — without having to visit the dealership.

Walmart

Target

Dunkin’ Donuts

When a customer places and submits an order through Amazon Alexa, they will be asked which location they would like it to be sent to and then time their order will be ready. Guests can order from saved Favorites they have previously ordered via the Dunkin’ Mobile App. Members of Dunkin’s DD Perks Rewards program can also order drinks and food on Alexa-powered devices like the Echo smart speaker. Dunkin’ Donuts collaborate with Google Assistant. Customers can place orders through Google Assistant or reorder past purchases by voice.

VAIOT and Voice Commerce

Learn more about VAIOT

VAIOT is combining AI & Blockchain to develop IVAs – Intelligent Virtual Assistants, for both consumers and businesses.