LegalTorch: How UX/UI Improvements Make the Platform More Intuitive and User-Friendly
Introduction
Every digital product, no matter how advanced, is only as good as the experience it offers its users. You can have powerful algorithms, advanced AI features, and a wide set of functions — but if the interface is unintuitive and users get lost, all that value remains hidden.
At LegalTorch, we treat User Experience (UX) and User Interface (UI) as the foundation of our platform. In recent weeks, we introduced a series of improvements that make the application simpler, clearer, and more user-friendly.
Our main goal is to ensure that an improved user experience directly impacts sales and increases the number of users successfully completing their journey within the application.
These changes are not based on assumptions but on real data. Thanks to session recordings and heatmaps in Hotjar, we observed how users navigate the app and identified the biggest friction points. This allowed us to design improvements that directly solve real usability problems.
Why UX/UI Matters
Scientific research in psychology and Human–Computer Interaction has long confirmed that UX is not just about aesthetics. It is a key factor influencing adoption, trust, and long-term use of digital platforms.
- First impressions build trust. Users need only 50 milliseconds to form an opinion about an interface (Lindgaard et al., 2006). A confusing start screen can instantly undermine confidence.
- Satisfaction drives loyalty. Clear and well-designed interfaces increase users’ sense of control and satisfaction, which translates into repeat use (Hassenzahl & Tractinsky, 2006).
- Hick’s Law. The more options available, the longer it takes to make a decision. Too much choice causes hesitation and chaos (Hick, 1952).
- Fitts’s Law. The time to interact with an element depends on its size and placement, making clarity and hierarchy in interface design critical (Fitts, 1954).
In short: every UX/UI improvement is an investment in adoption, loyalty, and effectiveness.
🔑 Login and Registration — Fewer Barriers, More Clarity
One of the first friction points we identified was the login and registration flow.
Before: The app automatically created a guest account when entering from the landing page. Registration was hidden inside a dropdown menu, which made the process unintuitive. Existing users had to take unnecessary steps before reaching their actual account.
Now:
- users are directed straight to login/registration,
- the guest account remains available, but as a conscious choice,
- we added a direct “Register” button within the guest account view.
Effect:
- Reduced friction — by removing unnecessary steps, returning users reach their dashboard more quickly.
- Enhanced clarity — new users face a clear choice between creating a full account or using a guest tour.
- A guided path — the process is structured and predictable, aligning with expectations and ensuring a smooth start to the LegalTorch journey.
🖥 Desktop Responsiveness — Consistency Across Screens
LegalTorch is actively used on both laptops and large desktop monitors. Ensuring a consistent experience across screen sizes was a priority.
Before: On wide screens, layouts sometimes looked “stretched” and visually empty. On smaller laptops, the same layouts could appear too compressed.
Now: The interface smoothly adapts to different desktop resolutions. Proportions are preserved, spacing is consistent, and all elements remain clear and accessible.
Effect:
Users enjoy a uniform and professional experience, whether they work on a 13-inch laptop or a 27-inch monitor.
🚀 Start Screen — From Chaos to Clarity
The start screen is where the user begins their journey. It must create confidence, not confusion.
Before: On entering the app, users saw three parallel options:
- a search engine (Algolia),
- a list of paid and free templates,
- the AI Legal Assistant.
While it seemed flexible, in practice it was overwhelming. Users did not know whether to search, browse, or ask the Assistant. Too much choice led to hesitation.
Now:
- a single, clear “Create new document” button acts as the starting point,
- a step-by-step guide explains the process, presented visually for clarity,
- a progress bar shows where the user is in the journey,
- the AI Assistant is still available, but less prominent to avoid distraction.
Effect:
- Immediate clarity — users are directed to the platform’s core function without hesitation.
- A guided journey — the process is predictable and structured, supported by a visual guide and progress bar.
- Reduced cognitive load — the simplified layout focuses attention on the main task while keeping the Assistant available when needed.
🧩 Document Creation — “Answer the Questions” Step
The second step of document creation, where users personalize their chosen template, also needed a redesign.
Before: The view displayed a blurred document in the background. While it was meant to symbolize that the contract was being created, in reality it distracted from the main task and took up valuable space.
Now:
- the blurred preview has been removed,
- the focus is fully on the questions shaping the document,
- progress indicators and helper messages guide the user,
- the layout is cleaner and easier to process.
Effect:
Users stay focused on their task, personalization feels smoother, and the interface is free of unnecessary visual noise.
🔧 Other Fixes and Optimizations
Beyond major screen redesigns, a truly great user experience is also defined by attention to detail. We deployed a series of targeted improvements focused on making the platform more stable, secure, and professional.
- Login bug fix — some users saw an error despite entering correct credentials. After refreshing, login worked. This issue has been resolved.
- Error messages — previously too generic, now more precise and actionable.
- Language consistency — English words no longer appear in the Polish version.
- System emails — registration and verification emails now share a unified, professional layout.
- Anti-bot protections — including limits on repeated verification email requests.
- Disappearing form bug — fixed an issue where the contract form disappeared after closing the Assistant view.
- Document delete modal — redesigned to require confirmation, preventing accidental deletions.
- Stripe payment gateway — now always opens in the same language at the app.
Together, these fixes create a smoother, more trustworthy user experience.
Conclusion
The UX/UI changes we introduced are not cosmetic tweaks. They directly improve how people use LegalTorch.
With simpler login, better responsiveness, a clearer start screen, and a more focused document creation process, users experience less confusion and more control.
Combined with smaller fixes and optimizations, the platform is now more stable, secure, and user-friendly.
What’s Next?
Our work on the user experience has only just begun. The next phase is to gain a deeper understanding of user behavior within the document creation process. Using advanced analytics, we will answer critical questions like:
- At what point do users hesitate when personalizing a contract?
- Which of our AI Assistant’s suggestions provide the most value?
The answers will fuel our next wave of innovation, making LegalTorch not just a powerful tool, but a truly intelligent partner in our users’ work.
At the same time, we are expanding our analytics stack — including Google Analytics, MetaAds, Remarketing, Google360, and Adwords — to better understand user behavior and optimize marketing campaigns.
A better understanding of our current users will also enable us to more clearly communicate the value of LegalTorch to future customers seeking reliable and intuitive legal tools.
About VAIOT
VAIOT offers LegalTech and DeLaw solutions to democratize access to legal services by leveraging AI and Blockchain. Proudly, we are the first VFAA-regulated digital asset issuer.
VAIOT- AI and Blockchain for Legal Innovation.
Read our AI Legal Assistant Lightpaper here.
For more information about VAIOT, visit our website www.vaiot.ai, or join our Twitter , Telegram Community, Discord Server or Youtube Channel for continuous updates.
The VAIOT Website, Platforms, Solutions, and Services, and in particular VAI Tokens, are not offered for use and purchase to natural and legal persons having their permanent residence or their seat of incorporation in any of the restricted areas as listed in VAIOT’s Whitepaper, in particular: USA, Germany, Puerto Rico, US Virgin Islands, Canada, China, Singapore, Afghanistan, Central African Republic, Cuba, Democratic Republic of the Congo, Eritrea, Iran, Iraq, Libya, North and South Korea, Somalia, South Sudan, Sudan, Yemen, Zambia (Restricted Areas).
